Privacy Policy — The Spine

This policy explains how The Spine Center for Physiotherapy and Rehabilitation handles your personal data, whether collected through this website or during your visit to the centre. We are committed to protecting your privacy and treat your health data as sensitive information requiring the highest level of protection.

1. Data we collect

a. Data you provide

When booking an appointment: name, phone number, email (optional), requested service, preferred date and time, and any notes you write.
When sending a message: name, phone number, email, subject and message text.
During treatment at the centre: medical history, clinical examination findings, reports and imaging, treatment plan and session records.

b. Data collected automatically

We may collect limited technical data as you browse the site, such as browser and device type and the pages you visited, for the purposes of operating, improving and protecting the website.

2. Why we use your data

To confirm your appointment and contact you about it.
To provide appropriate clinical care and track your treatment progress.
To respond to your enquiries.
To maintain clinical records as professional standards and regulatory requirements demand.
To improve our services and the website experience.

We do not use your data for marketing without your consent, and we do not send promotional messages you did not ask for.

3. Sharing data

We do not sell, rent or trade your data with any party. We may share it, within narrow limits only, in the following cases:

With your care team: the clinicians and therapists directly involved in your treatment.
On referral: if your case requires another specialty, after informing you.
Technical service providers: website hosting and operating systems, to the minimum extent necessary and under confidentiality obligations.
Legal obligation: if data is required under a court order or legal duty.

4. Data protection

We apply technical and organisational measures to protect your data, including encrypting the connection to this site over HTTPS, restricting record access to authorised team members only, and protecting our administrative systems with passwords and defined permissions.

That said, no method of transmission over the internet can be one hundred per cent secure. We therefore recommend not sending sensitive clinical details through website forms or unencrypted messages, and limiting them to the information needed to book an appointment.

5. How long we keep data

We retain booking and contact data for as long as needed to serve the purpose for which it was collected. Clinical records are retained for the period required by professional standards and applicable regulatory requirements, to ensure continuity of care.

6. Your rights

At any time you may request to:

Access the data we hold about you.
Correct any inaccurate data.
Delete your data, to the extent this does not conflict with our professional and legal obligations to retain clinical records.
Object to processing for a particular purpose, or withdraw your consent.
Obtain a copy of your clinical record.

To exercise any of these rights, contact us using the details at the bottom of this page. We may ask you to verify your identity before acting on a request, in order to protect your data.

7. Cookies

The site may use essential cookies necessary for it to function correctly, such as remembering your language preference and protecting forms from abuse. You can set your browser to refuse cookies, though this may affect how parts of the site work.

8. Children's privacy

Where a patient is under the legal age, their data is collected and managed with the consent of a parent or legal guardian, and no treatment is undertaken without that consent.

9. Links to other sites

This site may contain links to external websites whose content and privacy practices we do not control. We recommend reviewing the privacy policy of every site you visit.

10. Changes to this policy

We may update this policy from time to time. Any change takes effect from the date it is published on this page, and we recommend reviewing it periodically.

11. Contact us

For any question about your privacy or your data, contact us using the details on our contact page, or visit the centre during working hours.